How to use the GoPrime Mortgage Portal video walkthrough

Using the GoPrime Mortgage Borrower Portal *

Working with GoPrime Mortgage Electronic Documents & eSigning *

*Please note these videos provided by our portal provider and use a fictious company called Rosewood Lending. The authorization code step now happens before you can view your Loan Task List.​


How to create your GoPrime Mortgage Portal Account and Apply online:

Applying for the first time and creating a new account

Received an invitation to eConsent or sign disclosures and you don’t have a Portal account? :

How to create your GoPrime Mortgage Portal Account

How to create your GoPrime Mortgage Portal Account with a co-borrower


Having an issue with the GoPrime Portal? Check out these common issues:

  • Clicking on Documents in the GoPrime Mortgage Portal will not open.

    Your browser is likely blocking pop-ups.  Most browsers will prompt you to allow them when blocked, but you may need to manually update settings.  Here’s how…

    Mobile – Safari Browser:
    Click here.

    Desktop – Safari Browser:
    Click here.

    Desktop – Google Chrome Browser:
    Click here.

  • I’m trying to login to the GoPrime Mortgage Portal on my mobile device gives me a blue screen Page Expired cookie error.

    Mobile – Safari Browser:

                                                                 

    If you are getting a “Page Expired” error in Safari after logging into the portal…

    You need to Clear History and Website Data located in Settings > Safari.  Please note this will clear your Safari search history and cache for previously viewed websites.

     

     

  • I created and verified my account but I don’t see my loan?

    After I log into the Portal, this is all I see…

    Locate the email you received with a subject of either “Electronic Disclosure Invitation” or “Electronic Signature Consent for Loan Documents” and click on the Portal link in the email (A), then click Continue to Portal (B) and login with your account (C) and you will then be prompted to enter your authorization code (D).

    Steps below are shown for the ‘Electronic Disclosure Invitiation’…

    A. Find your disclosure invitation and click the portal link.  Note that the e-mail will be addressed in the first line to an individual borrower.  If you have a co-borrower, they will have a separate email addressed to them with a unique link.

    B.  Click ‘Continue to Portal’ on the Portal popup.

    C. Login with your username and password

    D. Enter your Authorization code to complete linking your account to your loan.

    E. If you have a co-borrower they will need to complete the same process so they can eSign disclosures.

  • My authorization code is not working, what do I do now?

    You will need to contact your Loan Officer to verify your authorization code.

  • I was able to esign my disclosures but my co-borrower does not know what to do.

    Your co-borrower received an email just like the one you received.  Have the co-borrower find their email, click on the link in the email, choose Continue to Portal, create an account, verify their email address, and then login to their account which will connect their account to the loan file.

    NOTE – if both borrowers are using the same e-mail address, the invitation e-mails may be ‘nested’ in your e-mail inbox.  This is the default for GMail.  Each e-mail will be addressed to an individual borrower in the first line.  The videos at the bottom of this page may help further.

  • I was able to eSign, but the Print and Sign docs will not open.

    Your browser is likely blocking pop-ups.  Most browsers will prompt you to allow them when blocked, but you may need to manually update settings.  Here’s how…

    Mobile – Safari Browser:
    Click here.

    Desktop – Safari Browser:
    Click here.

    Desktop – Google Chrome Browser:
    Click here.

  • I cannot login with my email address and password.

    Our Portal login is based on username, not e-mail address. If you forgot your username or password you can click on the appropriate option in the “Forgot your username or password?” prompt on the GoPrime Mortgage Portal page.

     

  • My Portal just says “Hello, (My Name)!” and does not show anything for my loan.

    After I log into the Portal, this is all I see…

    Locate the email you received with a subject of either “Electronic Disclosure Invitation” or “Electronic Signature Consent for Loan Documents” and click on the Portal link in the email (A), then click Continue to Portal (B) and login with your account (C) and you will then be prompted to enter your authorization code (D).

    Steps below are shown for the ‘Electronic Disclosure Invitiation’…

    A. Find your disclosure invitation and click the portal link.  Note that the e-mail will be addressed in the first line to an individual borrower.  If you have a co-borrower, they will have a separate email addressed to them with a unique link.

    B.  Click ‘Continue to Portal’ on the Portal popup.

    C. Login with your username and password

    D. Enter your Authorization code to complete linking your account to your loan.

    E. If you have a co-borrower they will need to complete the same process so they can eSign disclosures.

     

  • I have multiple loans with GoPrime Mortgage, do I need multiple Portal Accounts?

    No, you only need to have one account. Clicking on the the unique link that was sent to you for each of your loans and logging in with your portal account will connect your loans to your Portal account.

    The link in the “Electronic Disclosure Invitation” or “Electronic Signature Consent for Loan Documents” will look like this:

    It will also appear in most messages sent via Encompass as “CLICK TO LAUNCH THE SECURE
    BORROWER PORTAL” and clicking on the link takes you to the goprime.com Portal page.

HELP VIDEOS

We provided one e-mail address for both borrowers…

Are you using the same email address for the borrower and co-borrower on your application?

We only received one disclosures or eConsent invitation

Did you only receive 1 invitation email for disclosures and you are sharing the same email address for your co-borrower?