Support Videos for Borrowers

Borrower’s My GoPrime App

Getting Started

A walkthrough showing how an App User accesses their mobile app for the first time.

Information Page

A break down of what is found on the Info page of the mobile app, including contact information, access to the profile page, where to share the app from, and viewing web links.

Loan Application

A tutorial to the borrower of how they can fill out a loan application from the mobile app. Detailed are the format of the types of answers that can be provided and how to edit the application before submitting.

Mortgage Calculator

An overview of the mortgage calculator and how to run different scenarios, view details, save calculations, and share the results.

My Loan

A view of the Borrower’s My Loan tab from the mobile app and the details they can see concerning their loan details, milestones, and requested document list.

Uploading Documents

Explanation of how a borrower may securely scan and upload documents to their Loan Officer.

Sharing the App

Details about how the app can be shared from a mobile device to new or existing contacts, or even just doing a ‘quickshare.’

eSign Disclosures

Showing the borrower how they may receive notifications of when documents need to be eSigned or WetSign and how they can go about it from their mobile device.

Multi-Loan Management

Walkthrough how a borrower may login and manage multiple loans from their Mobile App.

Borrower’s Dashboard (Desktop/Browser)

Getting Started

A walkthrough showing how an App User accesses their online dashboard for the first time.

eSign Disclosures

Showing the borrower how they may receive notifications of when documents need to be eSigned or WetSigned and how they can go about it from their online dashboard.

Loan Application

A tutorial to the borrower of how they can fill out a loan application from their online dashboard. Detailed are the format of the types of answers that can be provided and how to edit the application before submitting.

Uploading Documents

Explanation of how a borrower may securely upload documents to their Loan Officer.

Multi-Loan Management

Walkthrough how a borrower may login and manage multiple loans from their Web Dashboard.

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