During our recent home buying experience, my husband and I encountered multiple roadblocks and hurdles while attempting to secure our home Mortgage. After being pre-approved by various lenders, the contracts seemed to fall apart at various stages of the underwriting process. After explaining our various situations and circumstances to Lynn O’Neal at Prime Mortgage…. She felt confident that she could help us. At this point, I was beginning to feel hopeless, but her knowledge, experience and overall belief that she could close the deal for us, led us to Go Prime!
We had already committed to being out of our previous home by a certain date, and had extended an offer on a new home with a very aggressive Closing Date. We were terrified that given the short turnaround time, we’d be homeless. In general these days, depending upon the type of loan… it can take 45-60 days (or more) to actually be cleared to close. We had less than 30 days when Prime Mortgage took over where other lenders had failed us. Her team was very engaged and thorough. They communicated openly and often on where we were in the process, worked efficiently and quickly to get our loan to underwriting, and then expedited the underwriting process to ensure we made our closing date! I don’t usually believe in miracles…. But they really did produce one! We cannot say enough about the amazing work Lynn and her team did to make our dream of buying this home, a reality. I could not, and would not recommend ANYONE else but Lynn O’Neal and Prime Mortgage for your home buying and loan needs. The only thing I would change about our recent home buying experience, is that we did not go to Lynn & Prime Mortgage FIRST. We will always be grateful and appreciative for all they have done for us.
Lindsay V. Hiekel
Timeliness in closing and providing detailed instructions during application process.
Q: How could we improve our service?
A: No need for improvement. Very satisfied.
NC License #L-129823 (some branches dba Cornerstone Residential Mortgage, LLC).